The current work environment has focused attention on building digital engagement with customers. Intercom has responded by launching enhancements to its Conversational Relationship Platform.
These new features allow for:
- Managing more complex customer queries;
- Reducing response times; and
- Automating manual tasks and processes.
Eliminating old choices. Intercom’s new release allows companies to eliminate their previous two main options for online support, the old email-based ticketing system, and faster messenger-based support that lacked depth.
