Few would dispute that Millennials caught many banks and credit unions flat-footed. But some financial marketers now think they learned their lesson, and that they are ready for Gen Z.
“That’s resoundingly not true,” says Jason Dorsey, president at The Center for Generational Kinetics, and one of the world’s foremost authorities on marketing to younger consumers.
His advice for financial institutions is simple. “Take the time to understand this generation now, rather than taking five or more years playing catch-up, is critically important,” he recommends.
