Digital wallets continue to look for some respect.
After kicking around for years, a mere 16% of consumers have ever used a digital wallet, based on a new study.
Even worse, consumer awareness and understanding of digital wallets is low, according to the study conducted by Forrester Research for JPMorgan Chase.
The study, ‘The Intersection of Payments and Commerce in a Digital World,’ comprised an online survey of 1,500 U.S. adults who go online at least weekly, and a survey of 800 merchants responsible for their company’s payment decisions.
