Texts, instant messages and emoji may seem like the domain of millennials and younger generations, but can these real-time messaging tools have a positive impact on business? While the idea of sending messages with smiley faces to colleagues may seem odd to some, the fact is that these messaging platforms are transforming the workplace — and emoji are part of the package.
In Asia, platforms like WeChat and Line are growing rapidly, with users in the hundreds of millions, both at work and play. The popularity of these messaging tools and the visual communication style associated with them is spreading globally. It’s been reported that 76 percent of U.S. employees are using emojis at work.
