What’s the hype with chatbots?
We’ve all been there at some point as customers where we have a burning question we need an answer to, and we check, and the store hours are closed, so we can’t call.
We search but can’t find info in their FAQ section or on the website.
Hello! A chatbot pops up to ask if you need any help. Finally, you can get your simple question answered and move on about your day.