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How can mobile payment actually improve customer experience?

In fact it’s easy to reel off examples of payment scuppering a deal altogether – the kebab shop that doesn’t take card, the mobile-unfriendly online checkout, the voucher which is suddenly no longer valid.

But payment has also improved many experiences – contactless payment has smoothed the flow of commuters on the London Underground, and PayPal has long since made eBay a safe place to shop.

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