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LinkedIn or Out: Customer Service Fail Is a CX Fail

Target Marketing readers obviously like to be “connected,” and displayed an unusual interest in a piece a few months ago which was not as kind to LinkedIn as it might have been. I was rather caustic at LinkedIn’s repeated efforts to seduce its regular basic account (Free) holders to Premium usage. A one-month free trial is enticing, especially when promised a reminder before the free trial ends.

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