Omnichannel is more than a trend, it is one of the newest and most promising strategies in the pandemic, as it focuses on meeting customer needs through an integrated, simple, efficient and friendly service.
Omnichannel strategies are those that integrate all the communication channels that a company has to be in contact with its customers, both the traditional ones, such as the call center or mail, as well as the website chat and social networks. So regardless of the channel that the consumer chooses to contact the company, or if he changes it, he will always get an immediate response, without having to repeat the reason for his inquiry.
