Social commerce is the future of online retail. By 2025, Accenture estimates social commerce to more than double to a $1.2 trillion market worldwide. Following the onset of COVID-19, consumers adopted social commerce behaviors, such as discovering, purchasing, and finding support directly on social media apps, at an accelerated rate. Now, brands are embracing these tools to deliver a personalized customer experience on whatever platform customers prefer.
Live shopping, for example, is a powerful way for brands to educate, engage with, and sell to customers in an interactive livestream event featuring brand representatives or influencers. The audience can comment live, ask questions, and even make purchases from links in the livestream. In 2021, the number of people who purchased products in a livestream event increased by 76% globally.
