This is the last article about my move, I promise! The interesting thing about a move is that it forces you to step outside your comfortable bubble of everyday life. Suddenly you’re forced to navigate new situations, often on a tight timeline.
Recently I orchestrated a cross-country move, shifting 19 years of my life in the course of a week. When you’re in a high pressure situation like that, customer service experiences are make or break. I’m always on the hunt for luxury goods and experiences, but it’s been a long time since I’ve viewed a brand experience through such a high-stakes lens.