Salesforce has offered up a first glimpse of plans to integrate Slack into its products following the completion of its US$27.7 billion acquisition last month.
Salesforce said on Monday that Slack will be integrated into the Customer 360 platform in several ways to help connect sales, marketing, and service staff more effectively — both internally and cross-company.
The announcement follows similar moves from Salesforce rival Microsoft, which integrated its Teams collaboration platform into Dynamics 365 in recent months to improve information sharing for staff using Microsoft’s CRM tools.
