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How to Ensure Your CX Function Is Ready for the ‘Next Normal’

July 7, 2020

Customer expectations are higher than ever before with improved, slicker interactions becoming the new normal. Whether it’s the current climate that has pushed businesses to adopt new approaches faster than they had anticipated or a general sign of the times, it’s clear that people businesses are trying their best to respond.

Large call centers stocked with agents manning the phones is no longer enough when it comes to customer interaction, especially in the current circumstances. Common challenges range from those forced to work from home not having the right technology to fulfill customer service needs, to reduced number of agents at the call centers themselves.

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