Recently, I had the opportunity to attend two user conferences in two weeks. Both of the companies hosting the conferences are fast-growing high tech companies. One is a hybrid multi-cloud management platform and the other provides an artifacts management platform for .
The segments of IT in which both of these organizations compete are rife with competition, yet both companies are growing quickly and are delivering consistently outstanding customer experiences. One has an NPS score of 92; the highest I had ever heard of was 83 from USAA.
