To build on my last article, let’s continue down the road of showing client love and keeping the spark in your client relationships alive.
I used to want my clients to like me. Now I make them fall in love. It doesn’t happen by accident — this is all about strategy. After the initial investment that brings clients on board, you enter a blissful honeymoon phase where everyone’s happy. Resist the temptation to rest on your laurels! Before your clients’ eyes start to wander, do something proactive.
Here are three rules I live by when it comes to maintaining strong client relationships.