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Now It’s Personal: How To Place Consumers At The Heart Of A Strategy

Now It’s Personal: How To Place Consumers At The Heart Of A Strategy

June 27, 2018

Personalization has emerged as a top priority in retail. Brands and retailers are investing in data and technology to deliver more tailored experiences across their digital and in-store experiences. By 2022, personalization will push a revenue shift of $800 billion to the 15% of companies that get it right. However, despite this opportunity, personalization is rarely meeting expectations. In our recent survey of 1,000 consumers, over half said a personalized home page would be useful, yet less than 20% said the recommendations they saw were relevant.

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