Conversocial, a digital customer care platform, aims at “bridging the gap between the rapidly shifting worlds of social media and… the discipline of a large-scale customer service platform,” according to March.
As someone who lives and breathes social customer service every day, March prides himself on being an early adopter of new technology. And while many companies are just starting to pay attention to messaging apps, March has been working for months with brands like Hyatt, Sprint, and Alaska Air to pilot customer service for Facebook Messenger.
